Questionable Commitment in Greater Christchurch to Bus Passenger Service

As of now there is a process underway with Metro Christchurch / Ecan concerning their procedure for dealing with passenger complaints about the Greater Christchurch public transport services administered by them. This issue alleges that one of the bus operators failed to respond to customer complaints over an extended period of time and that Metro Christchurch / Ecan has not taken meaningful steps to enforce their stated contractural obligation for bus operators to respond to customer complaints in a timely way.

We understand that with the concern expressed about lack of enforcement by Metro Christchurch, the matter is likely to be escalated to Ecan at a more senior level, or to the Councillors of the Regional Council, or one of their committees (JPTC or RTC as appropriate). We have some knowledge of the issues but it would be inappropriate to comment further whilst this matter is still going through the customer complaints process with Metro / Ecan.

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